The Art Institute of Pittsburgh, 2001-2006 

* Bachelor of Science in Media Arts and Animation 3.0/3.8

The Eastland Career Center,  1999-2001     

Photoshop

  Portraits

  Illustrations

  3ds Max

Character Design

  Logos

Flyers

  Motion Graphics

   Business Cards

07/10 - Present

I perform technical support for our customers and troubleshoot potential issues with their hosting including email service, server integrity, DNS issues, content management systems and billing.

06/09  - 07/10

I was an Account Manager in the Hardship Department. I worked with high risk card members and it is my responsibility to evaluate their economic situation to determine if they qualify for an assistance program. I also negotiated payments for accounts that are over their credit limit.

07/08 - 04/09

I worked on the American Express project at Teleperformance applying brilliant customer service techniques during the process of activating, educating and customizing new card accounts. I also performed balance transfers, processed up sells for insurance products and additional cards, online banking enrollments, account maintenance and other duties relating to the needs of the card member.

05/07 - 02/08

* I was awarded the employee of the month award along with employee of the year for outstanding customer service

08/06 - 05/07

I was a supervisor in charge of the store‘s cash registers.  I made sure cashiers got their breaks and performed smooth transactions to ensure our guests speedy check outs and returns. I performed voids, dispensed change and trouble shooted technical difficulties involving our registers. I also performed evaluations and worked in the office as a time clock editor, doing payroll and completing various human resources tasks.